Ashal Service(خدمة أسهل) Kuwait 2026: Login, Registration & Employer Labour Services Guide

Q: What Is Ashal Service?

Ashal Service refers to an online service platform designed to help individuals and businesses complete government and electronic transactions remotely. According to the provided information, the service offers more than 200 different services, covering various government departments and digital platforms, with the aim of making applications faster and more convenient through specialist assistance. Its main features include a wide range of services, remote processing without the need to visit government offices, professional assistance with transactions, and an emphasis on user privacy and data security. However, the name Ashal can refer to different services, so it is important not to confuse this type of electronic service platform with Ashal Business Services Portal , which is operated by Kuwait’s Public Authority for Manpower (PAM) for companies and employers, or with Kuwait’s unified government application Sahel (سهل) . For employers looking for workforce and labour-related services in Kuwait, the PAM Ashal portal is the relevant platform.

Q: How Can You Cancel an Absence Report in Kuwait?

To cancel an absence-from-work report (leaving-work report) in Kuwait, the provided information states that the matter should be resolved within 60 days from the date the report was registered. The employer or sponsor can request withdrawal of the report by visiting the Labour Relations Department of the Public Authority for Manpower (PAM) , while a worker who believes the report is false or malicious can submit an objection or complaint with supporting evidence to the relevant committee responsible for reviewing absence reports before the legal deadline expires. Employers may also use PAM’s electronic labour service portal where the relevant service is available. To request cancellation, the employer should personally approach the Labour Relations Department and formally request withdrawal, while workers challenging a malicious report should submit their evidence to the head of the committee handling absence-report disputes. According to the supplied information, settlement or objection should take place within a maximum period of 60 days to avoid the stated legal consequences and possible removal from Kuwait.

Q: What Is Ashal Labour Service in Kuwait?

Ashal Labour Service is an electronic service provided by Kuwait’s Public Authority for Manpower (PAM) for employers and companies to manage recruitment and workforce-related transactions online without needing to visit PAM offices for routine procedures. The system allows employers to access services such as issuing work permits for expatriate workers, registering national workers, checking labour complaints and absence reports, requesting and printing workforce lists, tracking transaction records, and receiving notifications or SMS updates about application and transaction status. Employers can access the service through the official Ashal Business Services Portal provided by the Public Authority for Manpower in Kuwait.

Q: Is Ashal Service App Reliable?

The Ashal Service app described in the supplied information is a commercial platform in Saudi Arabia that acts as an online intermediary for completing government-related transactions, including services associated with platforms such as Absher and Najiz. The source states that the platform is registered and licensed through the Saudi Business Center , but operates as a commercial intermediary connecting customers with individual service providers, meaning it does not necessarily accept responsibility for mistakes or service-quality issues caused by those providers. The platform covers services such as recruitment, CV preparation and general electronic transactions. Users should also pay close attention to privacy because some services may involve sharing sensitive personal information. Never provide passwords for official government platforms to third-party service providers. If you are referring instead to Kuwait’s Ashal Service or the government Sahel (سهل) application, these are separate official government services and should not be confused with the commercial platform described above.

Q: What Is the Ashal App in Kuwait?

The term Ashal in Kuwait can refer to two different digital services that are designed to make government-related procedures easier. The first is Sahel (سهل) , Kuwait’s unified official e-government application, which brings various digital government services together for citizens and residents, allowing them to complete transactions electronically, receive official notifications from government authorities and connect with other government applications such as Kuwait Mobile ID (هويتي) for authentication and sign-in. The second is Ashal Service , an electronic system operated by Kuwait’s Public Authority for Manpower (PAM) and mainly intended for employers and companies. It helps businesses manage workforce records, apply for work permits and other labour-related transactions, and handle recruitment and employment procedures electronically, reducing paperwork and the need for routine in-person visits.

Q: How Much Does a Temporary Work Permit Cost in Kuwait?

The cost of a temporary work permit (part-time permit) in Kuwait depends on the duration selected. According to the supplied information, the fee is KWD 5 for one month, KWD 10 for three months, KWD 20 for six months, and KWD 30 for one year , while Kuwaiti national workers are exempt from these charges. The temporary permit requires approval from the original employer, and working hours must generally not exceed four hours per day , except in the contracting sector. The relevant service can be completed through Public Authority for Manpower (PAM) platforms, including the Sahel application or Ashal Service .

Q: Can I Remove or Cancel an Absence-from-Work Report?

Yes, an absence-from-work report (work interruption report) may be cancelled, but the process generally depends on the employer and the official authority handling the case. According to the supplied information, the employer may be able to cancel the report through the relevant official platform within the legally permitted period, while a worker who believes the report was submitted incorrectly or maliciously can file an official objection or complaint with the relevant labour authority and provide evidence supporting the claim. Direct cancellation may be possible when the worker returns to work or the dispute is settled within the applicable period, whereas cancellation can become more difficult or unavailable through the normal process after the relevant deadline has passed. Once an approved cancellation is confirmed, the worker’s status can be updated in the relevant government systems.

Ashal Service (خدمة أسهل) is Kuwait’s online labour-services platform provided by the Public Authority for Manpower (PAM) for employers and authorised company representatives, bringing various workforce-related transactions into one digital system, including work permits, employee and workforce records, payroll-file submissions, leave information, company-file management and transaction enquiries. For Kuwait employers, Ashal Service makes routine labour procedures more convenient by allowing many services to be handled and monitored online, while PAM also provides a dedicated support channel for users who need help with Ashal registration, login or other service-related issues.

Ashal for Login

Ashal Customer Support

What Is Ashal Service(خدمة أسهل) in Kuwait?

Ashal Service(خدمة أسهل) is an electronic platform provided by Kuwait’s Public Authority for Manpower (PAM) that enables employers to manage various manpower and labour-related procedures online. Instead of visiting a PAM office for every routine transaction, employers can use the platform to submit and manage eligible services electronically through the authority’s website. Ashal supports procedures connected with the recruitment and employment of workers and includes useful functions such as transaction alerts, application tracking, access to transaction and employee records, electronic payment for applicable services, and options to reset or change the account password.

Who Can Use Ashal Service(خدمة أسهل)?

Ashal Service(خدمة أسهل) is mainly designed for businesses and individuals who have authorised access to a company’s labour services. This includes:

Employers
Company representatives
Authorised signatories
HR and administrative employees operating through approved company access

The authorised company signatory has an important role when setting up Ashal for the first time. According to PAM’s registration requirements, the authorised person needs to provide their Civil ID along with a mobile number linked to that person.

Ashal Service(خدمة أسهل) Registration Requirements

Before starting the Ashal Service(خدمة أسهل) registration or activation process, employers should confirm that the company records and authorised-user information are accurate and ready. Having these details prepared can help avoid delays during registration.

Information You May Need

The exact requirements can vary depending on the registration method and the service being requested. Employers may need to have the following information available:

Company file number
Civil ID of the authorised signatory
Mobile number registered to the authorised person
Company and licence details
Existing Ashal username and password, where access is being transferred from the previous portal

One of the key steps is ensuring that the authorised signatory’s mobile number has been added to the company’s records through the required procedure. PAM indicates that this information must be registered before the Ashal registration process can be completed.

Adding the Authorised Signatory’s Mobile Number

According to PAM’s instructions, the authorised signatory must complete the applicable mobile-number form, sign it and submit it to the relevant Labour Department section that handles employer data and computer services.

After receiving the request, the authority reviews the information and enters the approved details into its electronic system. Once this step has been completed, Ashal registration can be carried out through the website. However, certain services may still require an original document to be submitted to a Labour Department.

Important: Requirements are not necessarily identical for every Ashal transaction. If a specific service instructs you to provide an original document, follow the document and submission requirements displayed for that transaction.

How to Register for Ashal Service(خدمة أسهل) in Kuwait

First-time users can create their access through the new Ashal Service(خدمة أسهل) portal. PAM’s registration instructions outline a straightforward process that begins with the company file details and authorised person’s Civil ID, followed by mobile verification and password creation.

Step 1: Visit the Official PAM Website

Official PAM Website

Go to the official Public Authority for Manpower (PAM) website and access the Ashal service. For security, use the official portal rather than login or registration links received from unknown or unofficial sources.

Step 2: Choose “Register”

Open the Ashal portal and select the Register option to start setting up access for a new user.

Step 3: Enter the Company File Number

Enter the company’s file number in the field provided by the portal.

Step 4: Provide the Authorised Person’s Civil ID

Enter the Civil ID number belonging to the authorised person linked to the company file.

Step 5: Request the Verification Code

Proceed to the verification stage. A verification code will be sent to the authorised person’s registered mobile number.

Step 6: Verify Your Mobile Number

Check the registered mobile phone, enter the verification code received and select the relevant verification option.

Step 7: Set an Ashal Password

Create a password for the new Ashal account by entering it in the required password field.

Step 8: Re-enter the Password

Type the same password again in the confirmation field to ensure both entries match.

Step 9: Submit the Registration

Review the entered information and select Save to submit the registration request.

Step 10: Access Ashal Services

After successful registration, the user can access the Ashal portal and use the services and permissions available to the company.

PAM’s registration sequence: company file number → authorised person’s Civil ID → verification code → password creation → password confirmation → save registration.

After completing registration, employers can sign in to Ashal Service (خدمة أسهل)through the official PAM portal. The login process requires the account credentials and any verification requested by the system.

Steps to Log In to Ashal

Visit the official Public Authority for Manpower (PAM) Ashal page.
Choose the Ashal Login(خدمة أسهل) option.
Enter your registered username.
Type your account password.
Complete any security or verification step displayed by the portal.
Click Login to submit your credentials.
Once authentication is successful, you can access the employer services available for your account.

For safer access, start from PAM’s official Ashal page instead of using separate login links published by third-party websites.

Open the Official Ashal Service Page

Ashal Password and Account Recovery

Login problems can happen for several reasons, including an incorrect password, an issue with the registered mobile number or a verification-code problem.

Forgot Password

Use the password-reset functionality provided by the official Ashal portal.

Want to Change Your Password?

PAM lists password-change functionality among Ashal’s features, allowing users to update their credentials when required.

Verification Code Not Received

Check that:

The authorised person’s mobile number is correctly registered.
The phone has network service.
The number belongs to the authorised person recorded for the company.
You have allowed enough time for the message to arrive.

If the issue continues, contact Ashal support rather than repeatedly creating new accounts.

Existing Ashal Users: Moving to the New Portal

Employers who already have an Ashal account from the previous portal can use the dedicated registration process for accessing the newer system. PAM indicates that existing users can register on the new portal using their previous Ashal login credentials.

How Previous Users Register on the New Ashal Portal(خدمة أسهل)

The process generally follows these steps:

Open the new Ashal portal(خدمة أسهل).
Select Register.
Enter the company file number.
Provide the Civil ID of the authorised person.
Continue to the following stage.
Enter the username and password used on the previous Ashal portal.
Set a new password for the new portal.
Enter the new password again to confirm it.
Select Save to complete the registration.

If the new portal asks for any additional information or verification during the process, follow the instructions displayed by the official PAM system, as the requirements shown on the portal may determine the next step.

Ashal Subscription: How to Activate or Renew

Depending on their account and service access, Ashal users may need to activate a new subscription or renew an existing one. PAM’s published Ashal instructions cover both processes and indicate that the applicable payment is made through KNET before the transaction is submitted.

How to Activate a New Ashal Subscription

To start a new subscription:

Sign in to your Ashal account.
Go to Subscription Management.
Choose the option for a new subscription.
Pay the applicable amount using KNET.
Submit the transaction.
Check the account to confirm that the subscription has been activated.

According to PAM’s published Ashal instructions, a new subscription provides access for one year.

How to Renew an Ashal Subscription

If your existing subscription needs to be renewed, follow these steps:

Log in to Ashal(خدمة أسهل).
Open Subscription Management.
Select the subscription renewal option.
Complete the required payment through KNET.
Submit the renewal request.
Verify that the renewal has been successfully processed.

Payment Note: Fees are not necessarily the same for every Ashal service. The amount and payment requirements depend on the specific transaction or service being requested.

Employer Services Available Through Ashal

Ashal Service(خدمة أسهل) gives employers access to a broad range of workforce and labour-related transactions through one electronic platform. PAM’s published service list covers areas such as national and expatriate workforce services, working hours, payroll files, employee leave, workforce requirements, licence details, contracts and work locations, absence reports and complaints.

Work Permit Services

The work-permit options available through Ashal vary according to the worker category and the type of transaction being requested.

Services for National Workers

For the national workforce, PAM’s Ashal service(خدمة أسهل) list includes:

Modifying work permits
Renewing work permits
Registering workers
Cancelling work permits

Services for Expatriate Workers

For expatriate workers, the listed options include:

Cancelling work permits
Issuing work permits
Renewing work permits
Issuing a work permit for the first time

The services displayed for a particular employer may vary based on the company file, the worker’s status and the type of transaction being processed.

Payroll Services Available on Ashal(خدمة أسهل)

Payroll management is another area covered by the Ashal platform. PAM lists payroll-file upload as an available service, along with enquiry options for missing salary information and related payroll transactions.

Depending on the transaction, employers can use the relevant Ashal sections to:

Upload payroll files
Check the status of a payroll-file submission
Review missing salary information
Check bank-transfer details
Follow up on submitted payroll transactions

If a payroll transaction has not been completed, check its current status and review any missing information displayed in the portal before submitting another request.

Employee Leave Services

Employers can also use Ashal for recording and checking employee leave information. PAM’s published service list includes the following options:

Recording regular employee leave
Recording sick or emergency leave
Enquiring about recorded employee leave

These services allow employers to enter and review relevant leave records electronically.

Workforce Requirement Services

Ashal also provides services related to workforce requirements, which are useful when employers need to manage their staffing requirements. PAM’s published list includes:

Estimating a workforce requirement for the first time
Modifying an existing workforce requirement
Renewing a workforce requirement

The appropriate option depends on whether the employer is making a new request, updating an existing requirement or applying for its renewal.

Before You Submit a Workforce Request

Keep the relevant company and licence information available before beginning the transaction. Where supporting documents are required, prepare the necessary files in advance.

Requirements for documents, attachments or approvals may differ between transactions. For the most accurate requirements, follow the instructions displayed within the official Ashal service for the specific request.

Company, Licence and Workplace Services

Ashal is not limited to individual workers. PAM also lists several company and workplace-related services.

These include:

Managing working hours for licences associated with the company file
Updating licence information
Adding contracts and work locations
Modifying or cancelling contracts and work locations
Requesting a workforce statement
Opening a company file

These services can be particularly useful for HR teams and company representatives who need to maintain employer records electronically.

Worker Absence and Complaint Services

Employers can also use Ashal for certain absence and labour-complaint functions.

The official service list includes options for:

Submitting an absence report for a worker with a permit
Submitting an absence report for a worker with a work permit
Checking absence reports
Submitting employee complaints through the company employee portal
Checking labour complaints

The exact option should be selected according to the worker’s record and the type of transaction displayed by the portal.

How to Check an Ashal(خدمة أسهل) Transaction

Employers can use the enquiry features available in Ashal Service(خدمة أسهل) to check submitted transactions and review related company or workforce information. The exact enquiry option depends on the type of information or transaction being checked.

Steps to Check an Ashal Transaction

1. Sign in to Your Ashal Account
Log in using your registered employer username and password.

2. Open the Relevant Enquiry Section
Go to the enquiry area that relates to the transaction or information you want to review.

3. Select the Transaction You Want to Check
Choose the appropriate service, such as a payroll submission, employee leave record, complaint or another available enquiry.

4. Provide the Requested Information
Enter the details required by the portal so Ashal can find the relevant transaction or record.

5. Review the Available Result
Check the information displayed, including the transaction status and any other available details.

6. Save the Record if Needed
If the portal provides an option to print or download the result, keep a copy for your company records.

What Can Employers Check?

PAM’s published Ashal services(خدمة أسهل) include several enquiry functions covering areas such as:

Bank-transfer information
Licence details
Company-file information
Employee leave records
Labour complaints
Missing payroll or salary information
Absence reports
Contracts and work locations
National workforce information
Expatriate workforce information
Payroll-file transaction status

The available enquiry options can depend on the employer’s account and the transaction being processed, so use the relevant option shown within the Ashal portal.

Ashal Payment and KNET

Electronic payment is one of the features associated with Ashal. PAM’s subscription instructions specifically state that KNET is used for new subscription activation and renewal.

However, employers should distinguish between subscription payments and payments associated with individual services.

If a Payment Is Required

Check the fee shown by the official Ashal system.
Use the payment method provided by the portal.
Complete the transaction.
Submit it if the system requires submission after payment.
Keep the payment confirmation or transaction record.

If a payment fails, do not immediately repeat the transaction without checking whether the first attempt was recorded. Review the transaction status first.

Common Ashal Problems and What Employers Should Check

Employers may occasionally encounter issues while registering, signing in or submitting transactions through Ashal Service(خدمة أسهل). In most cases, the first step is to check the company details, authorised-user information and requirements shown for the specific service.

Ashal OTP or Verification Code Is Not Arriving

Check the mobile number registered to the authorised person first. Ashal’s registration process relies on the verification code being sent to the mobile number associated with the authorised user.

The Civil ID Is Not Accepted

Make sure the Civil ID entered belongs to the authorised person linked to the company file. If the company information is no longer up to date, the relevant details may need to be updated through the appropriate PAM procedure.

The Company File Is Not Recognised

Recheck the company file number entered in the portal. Also confirm that the company information matches the details of the authorised person using the service.

Ashal Login Is Not Working

Start by checking the username and password you entered. If you cannot remember the password, use the official password-reset option provided through Ashal.

An Ashal Transaction Is Still Pending

Open the relevant enquiry or transaction-status section and check the latest information displayed by the portal. If the transaction requires supporting documents, confirm that all requested attachments have been submitted.

PAM states that transactions involving attachments may be approved within 24 hours, subject to the applicable regulations. However, employers should check the status of their individual transaction rather than assuming that every Ashal service follows the same processing period.

A Document or Attachment Has Been Rejected

Check the requirements displayed for the particular service and make sure the submitted document meets them. Some Ashal transactions may also require an original document to be submitted to a Labour Department.

Ashal Customer Support in Kuwait

When an employer is unable to register, access an account or complete an Ashal transaction, PAM provides dedicated support information for the service.

Official Ashal Contact Details

Ashal service phone: 1890012
Ashal email: [email protected]

These contact details are provided on PAM’s official Ashal service page.

When contacting support, it can be useful to include relevant information such as:

Company file number
Civil ID of the authorised person
Registered mobile number
Clear description of the problem
Details of the affected transaction
Supporting documents, where applicable

For electronic enquiries, employers can also use PAM’s official Ashal enquiries service.

Ashal Service Enquiries – Official PAM

Ashal Service(خدمة أسهل) vs Traditional Employer Transactions

For Kuwait employers, one of the key benefits of Ashal Service(خدمة أسهل) is the ability to manage many manpower-related procedures electronically rather than handling every routine transaction through traditional channels. PAM’s published Ashal service categories cover a broad range of employer and workforce requirements.

Employer Requirement	Ashal Availability
National workforce transactions	Available
Expatriate workforce transactions	Available
Work-permit services	Available
Payroll-file submission	Available
Employee leave services	Available
Workforce requirement services	Available
Licence information	Available
Contracts and work locations	Available
Absence reports	Available
Labour complaints	Available
Transaction enquiries	Available
Electronic payment	Available for applicable transactions

The table reflects the service categories and enquiry functions listed by PAM for Ashal.

Employer Checklist Before Using Ashal(خدمة أسهل)

A little preparation can help prevent avoidable issues when submitting an important transaction through Ashal. Before you begin, make sure you have:

The company file number
The authorised person’s correct Civil ID
The authorised mobile number registered
Your Ashal username and password
Updated company and licence information
Any documents required for the transaction
Supporting attachments that meet the service requirements
An available payment method if the transaction requires a fee
The transaction reference or status saved after submission

Checking these details beforehand can make the submission process smoother and give you the information needed to follow up if the transaction requires additional action.

FAQs

Ashal Service refers to an online service platform designed to help individuals and businesses complete government and electronic transactions remotely. According to the provided information, the service offers more than 200 different services, covering various government departments and digital platforms, with the aim of making applications faster and more convenient through specialist assistance. Its main features include a wide range of services, remote processing without the need to visit government offices, professional assistance with transactions, and an emphasis on user privacy and data security. However, the name Ashal can refer to different services, so it is important not to confuse this type of electronic service platform with Ashal Business Services Portal, which is operated by Kuwait’s Public Authority for Manpower (PAM) for companies and employers, or with Kuwait’s unified government application Sahel (سهل). For employers looking for workforce and labour-related services in Kuwait, the PAM Ashal portal is the relevant platform.

Employers in Kuwait can apply electronically for a new work permit through the Ashal Service portal operated by the Public Authority for Manpower (PAM). The process generally involves signing in as the employer or authorised representative, opening the expatriate workforce services, selecting the option for a first-time work permit, entering the required worker and company information, uploading any requested supporting documents, reviewing the application and completing the applicable electronic payment and approval steps. To begin, access the Ashal Business Services Portal and sign in with the registered username and password, then select Expatriate Workforce Services from the main menu. Choose First-Time Work Permit Issuance or the relevant work-permit service, enter the required file, permit or worker Civil ID details, complete the application form and attach any required documents. Finally, check the information carefully, confirm the application, pay the applicable fees electronically and complete the transaction through the portal.

To cancel an absence-from-work report (leaving-work report) in Kuwait, the provided information states that the matter should be resolved within 60 days from the date the report was registered. The employer or sponsor can request withdrawal of the report by visiting the Labour Relations Department of the Public Authority for Manpower (PAM), while a worker who believes the report is false or malicious can submit an objection or complaint with supporting evidence to the relevant committee responsible for reviewing absence reports before the legal deadline expires. Employers may also use PAM’s electronic labour service portal where the relevant service is available. To request cancellation, the employer should personally approach the Labour Relations Department and formally request withdrawal, while workers challenging a malicious report should submit their evidence to the head of the committee handling absence-report disputes. According to the supplied information, settlement or objection should take place within a maximum period of 60 days to avoid the stated legal consequences and possible removal from Kuwait.

Ashal Labour Service is an electronic service provided by Kuwait’s Public Authority for Manpower (PAM) for employers and companies to manage recruitment and workforce-related transactions online without needing to visit PAM offices for routine procedures. The system allows employers to access services such as issuing work permits for expatriate workers, registering national workers, checking labour complaints and absence reports, requesting and printing workforce lists, tracking transaction records, and receiving notifications or SMS updates about application and transaction status. Employers can access the service through the official Ashal Business Services Portal provided by the Public Authority for Manpower in Kuwait.

The Ashal Service app described in the supplied information is a commercial platform in Saudi Arabia that acts as an online intermediary for completing government-related transactions, including services associated with platforms such as Absher and Najiz. The source states that the platform is registered and licensed through the Saudi Business Center, but operates as a commercial intermediary connecting customers with individual service providers, meaning it does not necessarily accept responsibility for mistakes or service-quality issues caused by those providers. The platform covers services such as recruitment, CV preparation and general electronic transactions. Users should also pay close attention to privacy because some services may involve sharing sensitive personal information. Never provide passwords for official government platforms to third-party service providers. If you are referring instead to Kuwait’s Ashal Service or the government Sahel (سهل) application, these are separate official government services and should not be confused with the commercial platform described above.

The term Ashal in Kuwait can refer to two different digital services that are designed to make government-related procedures easier. The first is Sahel (سهل), Kuwait’s unified official e-government application, which brings various digital government services together for citizens and residents, allowing them to complete transactions electronically, receive official notifications from government authorities and connect with other government applications such as Kuwait Mobile ID (هويتي) for authentication and sign-in. The second is Ashal Service, an electronic system operated by Kuwait’s Public Authority for Manpower (PAM) and mainly intended for employers and companies. It helps businesses manage workforce records, apply for work permits and other labour-related transactions, and handle recruitment and employment procedures electronically, reducing paperwork and the need for routine in-person visits.

The cost of a temporary work permit (part-time permit) in Kuwait depends on the duration selected. According to the supplied information, the fee is KWD 5 for one month, KWD 10 for three months, KWD 20 for six months, and KWD 30 for one year, while Kuwaiti national workers are exempt from these charges. The temporary permit requires approval from the original employer, and working hours must generally not exceed four hours per day, except in the contracting sector. The relevant service can be completed through Public Authority for Manpower (PAM) platforms, including the Sahel application or Ashal Service.

Work permit costs in Kuwait vary depending on the type of permit and transaction involved. According to the supplied information, the basic work permit issuance fee is KWD 10, with an additional KWD 150 fee for worker recruitment permits, which applies to most sectors and activities. A KWD 300 transfer fee may apply when a worker is transferred before completing three years. Temporary work permits are charged separately according to their duration, ranging from KWD 5 for one month to KWD 30 for a full year.

In Kuwait, a work permit or work authorisation is obtained electronically by the employer through Ashal Service, operated by the Public Authority for Manpower (PAM). The process involves registering on the platform using the company file number and Civil ID, signing in, selecting the option to issue a new work permit, entering the worker and employment-contract details, uploading the required documents, accepting the applicable terms and completing the official payment online. The documents listed in the supplied information include a valid copy of the worker’s passport, a work contract signed by both parties, the employer’s signature-authorisation document, and a medical examination certificate and educational qualification where applicable.

Yes, an absence-from-work report (work interruption report) may be cancelled, but the process generally depends on the employer and the official authority handling the case. According to the supplied information, the employer may be able to cancel the report through the relevant official platform within the legally permitted period, while a worker who believes the report was submitted incorrectly or maliciously can file an official objection or complaint with the relevant labour authority and provide evidence supporting the claim. Direct cancellation may be possible when the worker returns to work or the dispute is settled within the applicable period, whereas cancellation can become more difficult or unavailable through the normal process after the relevant deadline has passed. Once an approved cancellation is confirmed, the worker’s status can be updated in the relevant government systems.

Final Thoughts

Ashal Service (خدمة أسهل) provides Kuwait employers and authorised company representatives with a convenient digital way to manage many Public Authority for Manpower (PAM) services, including work permits, payroll files, employee leave, workforce requirements, company records, absence reports and transaction enquiries. To avoid delays, employers should keep their company information, authorised person’s Civil ID, registered mobile number and account credentials up to date and carefully check the requirements, documents and fees for each transaction before submitting it. If registration, login, verification or transaction issues occur, users should rely on PAM’s official Ashal support channels and the information shown on the official portal, as procedures and requirements may change over time. Overall, Ashal Service (خدمة أسهل) offers a practical and efficient way for Kuwait employers to handle eligible labour-related procedures online while reducing unnecessary paperwork and routine visits to PAM offices.