Metrash App Guide 2026: Registration, Login, Identity Verification & Government Services

The Metrash app is Qatar’s official mobile platform for accessing Ministry of Interior (MOI) services. It brings a wide range of government services together in one place, enabling citizens and residents to manage tasks such as traffic-related matters, visa services, residency enquiries, and digital documents directly from their mobile devices. With support for multiple languages and access to more than 400 services, as stated in its official app-store description, Metrash offers a convenient way to handle everyday government requirements without needing to visit an office for every task.

Registering for Metrash

Government Services in Metrash

What Can You Do With the Metrash App?

The Metrashapp allows eligible users in Qatar to access a range of Ministry of Interior (MOI) services through their mobile devices. Rather than visiting a service centre for every request, users can check available information, manage supported transactions, and access eligible digital services from their accounts. The options displayed may vary depending on the user’s identity records, eligibility, and the type of service required.

Common Metrash service categories include:

Service category	Available functions
Traffic services	Check traffic information and access supported violation-related services.
Residency services	Make eligible residency enquiries and use available residence permit services.
Visa services	Access supported visa services and check relevant application information.
Exit and entry services	Use eligible travel-related services and access associated information.
Identity and digital documents	View supported digital documents and available wallet features.
Other MOI services	Explore additional Ministry of Interior services available to your account.

Users can also find Metrash-related subscription information through the official MOI Qatar portal. This includes details about individual subscriptions, company subscriptions, and secondary notification subscriptions.

Tip: For accurate service information and subscription requirements, consult the official MOI Qatar portal. The services available to you may depend on your account and eligibility.

What You Need Before Registering for Metrash

Before setting up Metrash, make sure you have the necessary identification details, a working mobile phone, and a reliable internet connection. The information required can vary depending on whether you are activating the Metrash mobile app or enrolling in the separate SMS notification service through the Ministry of Interior (MOI) website.

Use this checklist to prepare:

Requirement	Why it may be needed
Qatar ID (QID)	Your identification number may be required to verify your identity.
Mobile phone	You may need it to receive verification messages during registration.
Registered mobile number	Have the number associated with your identity or MOI records available.
Date of birth	Enter your details accurately when requested by the registration form.
Internet connection	A stable Wi-Fi or mobile data connection helps you complete the online process.
Official Metrashapp	Download the app published by Qatar’s Ministry of Interior if you are registering through your mobile device.

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Important Note About SMS Registration

The individual Metrash subscription form on the official MOI portal requests a QID number, mobile number, date of birth, preferred language, and verification codes. For this particular SMS notification service, the MOI states that the mobile number must be registered in the subscriber’s name.

These requirements relate specifically to the SMS subscription process and should not automatically be treated as the exact requirements for activating the mobile app. Before proceeding, check the latest instructions for your chosen registration method on the official MOI Qatar website.

How to Download the Official Metrash App

Download Metrash only from the official Google Play Store or Apple App Store, and verify that the app is published by Qatar’s Ministry of Interior (MOI). Avoid unofficial downloads or suspicious links to help protect your personal information and account security.

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Step 1: Visit the Official Metrash App Listing

Start by opening the official Google Play Store listing for Metrash on your Android device. Before installing, confirm that the application is published by Qatar’s Ministry of Interior (MOI) to help avoid unofficial or misleading apps.

Ministry of Interior - Qatar (@MOI_QatarEn) على X

Step 2: Locate Metrash in the Apple App Store

If you use an iPhone, open the Apple App Store and search for METRASH. Before downloading, check the app’s publisher details to ensure it is the official application provided by Qatar’s Ministry of Interior (MOI).

Find the app: Visit the Apple App Store

Tip: Always verify the publisher before installing an app that handles personal identification or government services.

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Step 3: Install and Launch the Metrash App

Once you have located the official Metrash listing, tap Install on Android or Get on iPhone. Wait for the download to finish, then open the app to begin the setup process.

The official Google Play listing identifies the developer as the Ministry of Interior – Qatar and describes Metrash as a free government application.

Already have Metrash installed? Check the app store for available updates before continuing. Using the latest available version can help you access current features and improvements.

How to Register for the Metrash App

To get started with Metrash, open the official application and follow the registration or activation instructions displayed on your screen. The process may vary depending on your app version and account details, so use the prompts provided by Qatar’s Ministry of Interior (MOI) to complete each stage.

Before proceeding, keep your Qatar ID (QID) and registered mobile number available in case the app requests them for identity verification. Follow the on-screen instructions carefully, and make sure you enter your personal information accurately.

Important: Registration screens and verification steps may change between app versions. Always follow the latest instructions within the official Metrash app rather than relying on outdated screenshots or third-party guides.

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Step 1: Access the Registration Option

Open the official METRASH app on your phone and look for the registration or account activation option. Depending on the current app version, it may appear as Register, Sign Up, or Activate.

If you have already registered and activated your account, select the Login option instead of creating a new account. Follow the instructions displayed in the app to proceed to the next stage.

Metrash Mobile Application Registration 2026 - Qatar Guides

Step 2: Provide Your Personal Information

Enter the personal details requested by the app, making sure your QID number, date of birth, and registered mobile number are accurate. Review all information carefully before proceeding to avoid errors or verification delays. Use your own details unless the selected service explicitly allows an authorised representative to complete the process on someone else’s behalf.

Step 3: Confirm Your Mobile Number

If the app requests mobile verification, check your registered phone for the SMS containing the verification code. Enter the code in the designated field and follow the on-screen instructions to continue. Make sure your phone can receive messages, and never share your verification code with anyone, even if they claim to represent the service provider.

METRASH | Secure Gateway to 400+ Qatar Government Services

Step 4: Finish Registration and Activate Your Account

Complete any remaining steps displayed in the app. Once activation is successful, open the home screen and review the services available to your account.

If registration fails:

Recheck your personal information for typing errors.
Make sure your phone can receive SMS verification codes.
Confirm that your mobile number is correctly registered with the service.
Read any error message and follow the recommended troubleshooting steps.
If the problem persists, contact the official Ministry of Interior (MOI) support team for assistance.

How to Log In to Metrash

After activating your account, open the official METRASH app and follow the available sign-in instructions to access government services. The exact login steps may vary depending on your account status and the version of the app you are using.

Steps to Log In

Open the official app: Launch METRASH on your smartphone.
Choose the sign-in option: Tap Login, Sign In, or the equivalent option displayed on your screen.
Enter the required information: Provide the credentials or identification details requested by the app.
Complete verification: Enter the SMS verification code or complete any additional authentication step if prompted.
Access your account: Wait for the home screen or service dashboard to appear.
Select a service: Open the relevant category to access the government service you need.

Important: The current METRASH login process may differ from older Metrash2 procedures. Use the instructions displayed in your installed version rather than assuming that an older password or activation method will still work.

How to Fix Metrash Login Problems

If you cannot access your account, identify the issue and try the relevant troubleshooting steps.

Incorrect login details: Recheck the information you entered and make sure your keyboard language is correct.
OTP not received: Check your mobile signal, SMS inbox, and registered phone number before requesting another code.
Account or identity issue: Verify your personal information and contact the official Ministry of Interior (MOI) support team if your records need correction.
App freezes or stops responding: Update the app, close and reopen it, or restart your smartphone.
Repeated login failures: Avoid guessing your credentials repeatedly. Follow the account-recovery instructions provided by the app or contact official MOI support.

If the problem continues, visit the official Qatar MOI portal to find the appropriate service or support information.

How to Complete Identity Verification

Identity verification helps protect your account and ensures that government services are accessed by the correct person. Depending on the service and your account status, METRASH may request your Qatar ID (QID) details or an additional authentication step.

Steps to Verify Your Identity

Sign in to METRASH: Open the official app and log in using the method currently supported.
Open the verification section: If prompted, navigate to the registration, identity verification, or account settings section shown in your version of the app.
Enter your identification details: Provide your QID number or other information requested for the selected service.
Review your personal information: Make sure your details match the information recorded in the relevant official documents.
Complete the authentication step: Enter the SMS verification code or follow any other verification instructions displayed by the app.
Confirm the result: Wait for the app to confirm successful verification before accessing services that require an authenticated identity.

What If Identity Verification Fails?

If the app cannot verify your identity, check your information for errors and confirm that your personal details match your official records. If the discrepancy persists, contact the relevant Ministry of Interior (MOI) service channel for assistance rather than attempting to bypass the verification process.

Security reminder: Never share your QID details, password, or one-time password (OTP) with unofficial agents who promise instant account activation or verification. Use the official Qatar MOI portal for trusted service information.ation.

How to Use Government Services in Metrash

After signing in, open the home screen or service menu to find the government service you need. Available options may vary depending on your account, eligibility, and the version of the METRASH app. Review the instructions and requirements before submitting a request or completing a transaction.

A. How to Check Traffic Services

METRASH may provide eligible users with access to traffic-related inquiries and transactions, depending on the services available in their account.

Open the app: Launch METRASH and sign in.
Select Traffic Services: Find the traffic-related category in the service menu.
Choose a service: Select the relevant inquiry or transaction.
Enter the required details: Provide the vehicle information or identification details requested.
Review the results: Check the displayed information carefully before proceeding.
Complete the transaction: If payment or confirmation is required, follow the instructions shown in the app.

Keep the transaction reference number or official receipt if one is provided.

B. How to Access Visa Services

Visa-related services depend on the type of application, your eligibility, and the options available in METRASH.

Open Visa Services: Sign in to the app and locate the visa-related category.
Select the required option: Choose the relevant visa inquiry or application service.
Provide the requested information: Enter your application reference or identification details, as applicable.
Check the displayed information: Review the visa status or application details carefully.
Follow the instructions: Complete any required steps involving documents, fees, or additional information.
Save the confirmation: Keep the reference number or confirmation message if the app issues one.

For current visa requirements and official guidance, visit the Qatar Ministry of Interior (MOI) portal.

C. How to Check Residency Services

Eligible users may be able to access residence permit inquiries and related services through METRASH.

Sign in to the app: Open METRASH and access your account.
Find Residency Services: Select the relevant residency or residence permit category.
Choose an inquiry or transaction: Open the option that matches your requirements.
Enter the requested details: Provide the identification or application information required.
Review the status: Read the information and instructions displayed on the screen.
Take any required action: If a renewal or correction is needed, follow the official procedure provided.

Important: Do not rely solely on an SMS notification to confirm the validity of your residence permit. Check the current status through METRASH or another appropriate official MOI channel.

D. How to View Digital Documents

Depending on the app version and your account eligibility, a digital wallet or document feature may be available for viewing supported official documents.

Open METRASH: Launch the app and sign in.
Find the document section: Look for Wallet, Documents, or a similar option if available.
Select a document: Choose the supported document you want to view.
Check the details: Review the displayed personal information and validity dates.
Follow the next steps: If the document requires renewal or correction, consult the relevant official service instructions.

Not all documents or transactions are necessarily available to every user. If you cannot find a particular feature, check the current app instructions or consult the official Qatar MOI portal for guidance.

E. How to Use the Official MOI Website for Metrash SMS Services

The Qatar Ministry of Interior (MOI) provides a separate online service for managing Metrash SMS notifications. This service is different from registering for or activating the METRASH mobile application.

Use the Metrash for Individuals service if you want to subscribe to SMS notifications, change your registered mobile number, or cancel an existing subscription.

Steps to Access Metrash SMS Services

Open the official service: Visit the Metrash for Individuals page.
Choose the required option: Select the available subscription, number-change, or cancellation service.
Enter your personal details: Provide the requested information, which may include your QID number, mobile number, and date of birth.
Select your preferred language: Choose from the language options provided in the form.
Complete verification: Enter the required verification codes and follow the on-screen instructions.
Submit your request: Review your information before submitting the form and retain any confirmation provided.

The published MOI service information states that SMS subscriptions are free and activation may take up to 24 hours. Check the current instructions on the official portal before submitting your request.

Common Metrash Errors and How to Fix Them

If you encounter problems while registering, logging in, verifying your identity, or accessing government services, identify the error and follow the appropriate troubleshooting steps.

Common problem	Recommended solution
OTP not received	Check your registered mobile number, network signal, and SMS inbox. Request another code if the app allows it.
Registration rejected	Review your QID number, date of birth, and mobile details. Contact MOI if your official records appear incorrect.
Login unsuccessful	Recheck the requested credentials and follow the account-recovery instructions displayed in the app.
App crashes or closes unexpectedly	Update METRASH, restart your phone, and reopen the application.
App responds slowly	Check your internet connection and close unnecessary background applications.
Document upload fails	Review the service’s accepted file formats, size limits, image quality, and submission instructions.
Service temporarily unavailable	Try again later and check the official MOI portal for service announcements or alternative access options.
Personal information is incorrect	Avoid submitting the application until the discrepancy is resolved through the relevant official authority.

Additional Troubleshooting Tips

If the problem persists after trying the recommended solutions, use these additional steps:

Update the application: Install the latest available version from the official app store.
Restart your device: This may resolve temporary software or connectivity problems.
Clear the app cache: On Android, clearing the cache may help with performance issues. Avoid clearing app data unless you understand how it may affect your account access.
Check before reinstalling: Confirm the current registration and reactivation requirements before removing the app.
Record the error message: Note the exact message and when the problem occurred so you can explain the issue to official support.
Contact MOI support: If the issue involves identity records, account access, or a government transaction, seek assistance through an official channel.

If you encounter a recurring problem, check the app’s official store listing for relevant updates or user-reported issues. Individual reviews may describe crashes or document-related difficulties, but they do not establish that the same problem affects all users.

How to Change or Update Your Metrash Mobile Number

If you have changed your phone number, the steps you need to follow depend on whether you want to update your METRASH app account or manage your separate MOI SMS notification subscription.

Steps to Change Your Number for Metrash SMS Services

Open the official MOI service: Visit the Metrash for Individuals page.
Select Change Number: Look for the relevant option on the service page.
Enter your details: Provide the identification and contact information requested by the form.
Complete verification: Follow the displayed instructions to verify your information.
Submit your request: Review the details and follow the confirmation instructions.

The MOI also provides a separate secondary-subscription service for eligible users who want to receive SMS notifications on an additional mobile number.

What If You Cannot Access Your Old Number?

If your previous phone number is no longer active or you cannot receive verification codes, you may be unable to complete the online process. Contact the relevant official MOI support channel to ask how to update your registered number and restore access.

Important: Changing the number used for SMS notifications may not automatically update the phone number associated with your METRASHapp account. Check the instructions for the specific service you need and use only official MOI channels.ing an unofficial number-change service.

Metrash Security and Privacy Tips

Because METRASH provides access to sensitive government information and services, protecting your account is essential. Follow these security practices to help safeguard your personal details and prevent unauthorised access.

Download the official app: Install METRASH only through recognised app stores and verify the publisher before downloading.
Protect your login credentials: Never share your password or one-time password (OTP) with anyone.
Secure your smartphone: Use a PIN, password, fingerprint, or other supported screen-lock method.
Avoid shared devices: Do not sign in on public or untrusted devices. If necessary, sign out completely after use.
Verify payments: Check the service name, transaction details, and payment amount before confirming a transaction.
Keep transaction records: Save official receipts and reference numbers for future enquiries.
Watch out for suspicious messages: Avoid clicking unverified links or sharing personal information in response to unexpected calls, emails, or SMS messages.
Verify official documents: Check important visa, residency, and document information through the official app or Qatar Ministry of Interior (MOI) portal.

If you suspect unauthorised access to your account, follow the official account-security instructions and contact MOI through a verified channel.

Metrash Support and Official Links

If you experience registration errors, login problems, identity-verification issues, or difficulties completing a government transaction, use the official resources below for assistance.

Official resource	Purpose
Qatar MOI website	Access government services and official information.
Metrash information page	Find information about Metrash and related subscription services.
Metrash for Individuals	Access the individual SMS subscription and mobile-number management service.
METRASH on Google Play	View the Android app listing and available updates.
MOI app support email	Contact the published app-support email address.
MOI portal contact email	Contact the published MOI portal email address.

Before contacting support: Prepare the exact error message, a brief description of the issue, and any relevant transaction reference. Do not include your password or OTP in support messages.

Verify that the contact details and service links are still current on the official MOI website before relying on them.

FAQs

If you need assistance with Metrash 2, the Qatar Ministry of Interior’s mobile service, the following contact numbers are listed in the provided information:

Technical support and customer service: 2342000
SMS activation service: 92992

If you are experiencing login problems, registration issues, or difficulties activating the service, contact the relevant support channel for guidance. For the latest contact details and official assistance, visit the Qatar Ministry of Interior website.

Note: Confirm that these numbers are still valid before calling or sending an SMS, as support procedures may change.

You can activate Metrash 2, Qatar’s Ministry of Interior (MOI) mobile service, by following the official SMS activation process or using an MOI self-service kiosk, where available. The exact steps may depend on your account and the service currently supported by MOI.

Method 1: Activate Metrash 2 Through SMS

Open the official MOI service page: Visit the Metrash for Individuals page.
Prepare your personal details: Have your Qatar ID (QID) number and the required identification expiry information ready.
Send the activation SMS: The provided instructions specify sending a text message to 92992 in this format: M2R QID Number ID Expiry Date. Confirm the required date format and current instructions with MOI before sending.
Receive the activation code: If the request is accepted, follow the SMS instructions to obtain the required activation details.
Install or open the app: Download the official MOI application from a recognised app store, if available for your device.
Complete activation: Enter the requested information and activation details shown in the official instructions to finish setup.

Method 2: Activate Through an MOI Self-Service Kiosk

Visit an MOI self-service kiosk: Check with the Qatar Ministry of Interior for a suitable kiosk location.
Follow the on-screen instructions: Choose the relevant Metrash service and provide the requested identification details.
Obtain the activation details: Follow the kiosk instructions. Any additional code or confirmation may be sent to your registered mobile number.
Finish setup on your phone: Open the supported app and enter the required details to complete activation.

If Activation Does Not Work

Check that your QID details are correct and valid.
Confirm that your registered mobile number can receive SMS messages.
Review the latest activation instructions on the official Qatar MOI website.
If the activation SMS fails or the service is unavailable, contact MOI through its official support channels.

Important: The SMS format, short code, and activation process may change. Verify the current instructions through MOI before sending personal information by text message.

You can use Qatar’s Ministry of Interior (MOI) Metrash application to check available government services and review information related to your account. The options displayed may vary depending on the application version and your eligibility.

Steps to Check Metrash Services

Open the Metrash app: Launch the official application on your smartphone.
Log in to your account: Follow the on-screen instructions to authenticate your identity.
Open the enquiries section: Look for the enquiries or services menu on the home screen.
Select the service: Choose the relevant category, such as residency information, traffic violations, or application status, if available.
Review the results: Follow the instructions displayed to view the available information.
Check registered phones, if needed: If your account includes a phone-management option, use it to review the mobile numbers or devices associated with the service.

Other Ways to Get Assistance

MOI online services: Use the Ministry of Interior’s official portal to find available enquiries and individual services.
Technical support: If you encounter login errors or cannot access a service, contact MOI through its official support channels. The number 2342000 is listed in the provided information, but confirm that it is still current before calling.

Important: Metrash menus and service names may change with application updates. Always follow the instructions displayed in the official application, and never share your password or one-time verification code with anyone.

Metrash is the official mobile application provided by Qatar’s Ministry of Interior (MOI). It allows eligible citizens and residents to access a wide range of government services directly from their smartphones, reducing the need to visit government offices for many routine transactions. Available services depend on the user’s eligibility and the options supported by the application.

Key Services Available Through Metrash

Traffic services: Access supported services related to driving licences, vehicle registration, vehicle ownership transfers, traffic violations, and accident reporting.
Residency and visa services: Manage eligible residency-related transactions, update passport information where supported, and submit or track certain visa applications.
Travel services: Access available travel-related services and check relevant travel information.
Official certificates: Request eligible certificates, such as good conduct, vehicle, or address-related certificates, where available.
Authorisation services: Authorise another person to carry out certain permitted transactions on your behalf.
Payments and fines: Pay eligible government fees and traffic fines through supported electronic payment options.

How to Download Metrash

Open the Apple App Store on an iPhone or a recognised app store on an Android device.
Search for the official Metrash application.
Verify that the application is published by the Qatar Ministry of Interior before installing it.
Open the application and follow the on-screen instructions to register or sign in.
Complete any required identity verification to access the services available to your account.

You can also consult the Qatar Ministry of Interior’s official website for information about the application and its services.

Important: The available services, application name, and registration process may change over time. Use official MOI information for the latest instructions, and never share your password or one-time verification code with anyone.

You can contact the Search and Follow-Up Department of Qatar’s Ministry of Interior (MOI) using the phone numbers and contact details provided below.

Phone numbers: 2346333, 44602287, 2367111
Email address: [email protected]
Location: Site No. 17, Zone 55, Qalma Bu Samra Street

How to Contact the Department Through Metrash

You may also be able to submit enquiries, feedback, or complaints through the relevant Search and Follow-Up Department service in the Metrash application, depending on the options available in your account.

Important: Contact details and service procedures may change. Confirm the current phone numbers and other information through Qatar’s Ministry of Interior before contacting the department.

If you need to change the mobile number registered with Qatar’s Metrash service, you can use the individual Metrash service on the Ministry of Interior (MOI) Qatar website. You will generally need your Qatar ID number, new mobile number, date of birth, and access to the new phone number to receive a verification code.

Steps to Change Your Metrash Mobile Number Online

Open the official MOI website: Visit the Ministry of Interior’s Metrash services page and select the individual Metrash registration or mobile-number change option.
Enter your Qatar ID number: Type your personal identification number in the required field, following the form’s instructions.
Enter your new mobile number: Provide the phone number you want to register with Metrash. Check the digits carefully before continuing.
Enter your date of birth: Select your date of birth in the format requested on the page.
Choose your preferred language: Select Arabic or English if the option is available.
Complete the verification image: Enter the CAPTCHA code displayed on the screen.
Submit the request: Select the option to change or update your mobile number.
Verify the new number: Enter the SMS confirmation code sent to your new mobile number, if requested, to complete the process.

What If You Cannot Change Your Number?

If the website does not accept your details or you do not receive the verification code, check that your Qatar ID information and new mobile number are correct. Make sure the new phone can receive SMS messages and try again.

If the issue continues, contact Qatar MOI technical support at 2342000, the number provided in the available information. Confirm the current contact details through the official MOI website before calling.

Important: Use only official Ministry of Interior services to update your registered number. Never share an SMS verification code with another person. The website layout and required steps may change, so follow the instructions shown on the official page.

The technical support number for Qatar’s Ministry of Interior (MOI) services, including the Metrash application, is 2342000, according to the available information.

When Should You Contact Metrash Support?

You can contact technical support for assistance with issues such as:

Login problems: Trouble signing in to your Metrash account.
Mobile number updates: Difficulties changing your registered phone number.
Verification issues: Problems receiving SMS confirmation codes.
App errors: Technical problems or services that are not working correctly.
Online services: Assistance accessing available MOI services through Metrash.

Important: Contact details and support procedures may change. Confirm that 2342000 is still the correct number through Qatar’s official Ministry of Interior channels before calling. Never share your password or verification code with anyone.

Conclusion

METRASH helps eligible users in Qatar access a range of Ministry of Interior services, including traffic-related transactions, visa and residency enquiries, and supported digital documents. To get started, install the official app, complete the registration and verification steps displayed on your device, and follow the instructions for the service you need.

If you encounter registration or login problems, check your personal information and registered mobile number, update the application, and consult official MOI support when necessary. For your security, always verify important government transactions through official channels and never share your login credentials or verification codes.